Delivery Services
Reliable Delivery Services
Delivery Locations
Our carriers are unable to deliver to PO Boxes, airports, hospitals and prisons. We will also at Our discretion exclude delivery to any addresses which are considered to be insecure. We are not liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier. Some of our logistics partners are: DHL, GIG Logistics, etc.
Delivery Services
Our delivery services are fast and reliable, and will be to the states in Nigeria or international addresses as specified in Your Order. We offer a variety of delivery options but We shall have no liability for any delay or failure to deliver any Product if the delay or failure is wholly or partially caused by circumstances beyond Our control.
When placing an Order, please bear in mind that We are unable to deliver on Public or Bank Holidays, and Orders placed on those days, or at busy periods may take longer to deliver.
Your expected delivery date will be confirmed at checkout when placing Your Order.
Lagos Next Day Delivery Services
We aim to deliver Next Day delivery Orders within 1 to 2 days. ALL deliveries will be made between 08:00 and 20:00 Monday – Saturday (excluding Public/Bank Holidays). All Lagos next day delivery must be made on or before 9:00 of the day of purchase to be considered for Next day delivery.
Lagos Nominated Day Delivery Services
Select a delivery date of your choice, up to seven days in advance. ALL deliveries will be made between 08:00 and 20:00 Monday – Saturday.
Nominated Day is not available to locations outside Lagos and International locations.
Standard Delivery Services
We aim to deliver all Lagos state standard delivery Orders within 5 working days Monday – Saturday, and to other states within 10 working days Monday – Saturday.
During sale periods, deliveries may take longer than normal, delivery period will be confirmed during checkout. We aim to meet these timescales but during busy periods (including sale) deliveries may take a little longer.
International Delivery Services
Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside Nigeria may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the Products reach the destination country and these charges are Your responsibility and must be paid by the recipient. We have no control over these charges and cannot tell You what the cost would be as customs policies and import duties vary from country to country.
In addition, some countries have import restrictions on certain Products or materials. You are responsible for determining whether there are any restrictions on delivery of Our Products to Your selected destination. You can contact Your local customs office for assistance regarding these matters. Delivery may be delayed by local customs because of this, but this is out of Our control.
The list of countries that We deliver to and the service(s) We provide are available at checkout.
ALL deliveries will be made within 15 working days, and between 08:00 and 20:00 Monday-Saturday (excluding Public/Bank Holidays).
Lost Parcels
If You paid for your delivery by a certain date or time and it does not arrive by that date, let us know and We will begin Our missing parcels procedure. If You paid for standard delivery and Your Order fails to arrive within 10 days (Lagos only), 20 days (outside Lagos only), and 30 days (International only) of despatch and You notify Us, We will investigate Your claim and, if We are satisfied that the non-arrival of the Product(s) was attributable to Us, then a refund will be credited to the payment method which was Used to place the Order.
Please note that We may refuse to make future deliveries to addresses that are considered to be insecure. In this event, You will be contacted by Our Customer Services Team and asked to provide an alternative delivery location for future Orders.
Pick it up
Sorry, store collection is currently not available.
